Shipping and Delivery Terms
Pricing and minimum order quantity
All stated prices are inclusive VAT. There is no minimum order quantity at the guestbook shop of Vera Donna (if you are a private person)!
Your order will be processed as soon as possible. Usually we have every item in stock and can ship the goods directly after receiving your payment. Within Germany most deliveries will arrive the day after you placed and paid your order. Our delivery time to foreign countries is about 3 – 7 workingdays, with delivery from Monday to Saturday. As our products are handmade in pure manual work at our manufactory, all items will be processed according to order of incoming orders. For urgent deliveries, please indicate your needed delivery date in the remarks field during order process!
For custom made products, delivery time can exceed 7 working days. Please contact our customer support in case the item is needed more urgend.
Deliveries to non EU-countries, for example to Switzerland, can take longer delivery times, depending on the regional delivery service.
If you are using advance payment, please note, that the goods will be shipped from our manufactory after we well received your payment.
Should unforeseen delivery delays or non-availabilities of certain articles occure, we will inform you promptly – but at the latest on the last day of the planned delivery period.
In case of non-delivery, we will immediately return all payments already made. Vera Donna GmbH reserves the right to deliver parts of the order, as a partial delivery is reasonably expected by the customer.
We have special conditions for resellers of our guestbooks. If you want to order our articles under wholesale conditions, please let us have a copy of your registration and VAT number by fax or e-mail before you place your first order. For questions regarding “re-selling” you can call our customer support under phone +49 (0)2642 / 9927638.
Costs for packing and shipping /Delivery costs
Packing and shipping costs calculated by us are depending on delivery address as well as the weight of your choosen items. Our shop shows the exact delivery costs for your order during order process in your shopping chart, before you place the order.
Following standard costs are calculated per parcel:
Weight up to 5 kg = € 6.20
Weight from 5.01 kg = 7.90 €
Shipping in zone 1 is valid for the following countries:
Belgium, Denmark, France, Luxembourg, Monaco, Netherlands, Poland, Czech Republic, Austria, Andorra, Great Britain, Italy, San Marino, Sweden, Slovakia, Slovenia, Spain, Hungary, Vatican City
Shipping in zone 2 is valid for the following countries:
Liechtenstein, Switzerland *, Bulgaria, Estonia, Finland, Greece, Ireland, Croatia, Latvia, Lithuania, Malta, Portugal, Romania, Cyprus, Albania, Bosnia-Herzegovina, Faroe Islands, Greenland, Iceland, Macedonia, Moldova, Republic, Serbia, Montenegro , Norway, Ukraine, Belarus
Shipping in zone 3 is valid for the following countries:
Egypt, Algeria, Georgia, Israel, Lebanon, Libya, Morocco, Russian Federation, Syria, Tunisia, Turkey, Afghanistan, Armenia, Azerbaijan, Bahrain, Bangladesh, Bhutan, Brunei Darussalam, China, People’s Republic including Hong Kong and Macau, India, Indonesia , Iraq, Iran, Japan, Yemen, Jordan, Cambodia, Canada, Kazakhstan, Qatar, Kyrgyzstan, Kuwait, Laos, People’s Democratic Republic, Malaysia, Maldives, Mexico, Mongolia, Myanmar, Nepal, North Korea, Oman, East Timor, Pakistan, Papua -New Guinea, Philippines, Saudi Arabia, Singapore, Sri Lanka, South Korea, Tajikistan, Taiwan, Thailand, Turkmenistan, USA, Uzbekistan, Ver. Arab Emirates, Vietnam
Shipping in zone 4 is valid for all countries that have not yet been mentioned.Zone 1 EU Countries
*Deliveries to Switzerland or non-EU Countries lead to additional duties, taxes and charges. Please inform yourself about applicable costs. Information about duties and taxes you can find here and information about delivery to Switzerland under this link.
You can also pick up the goods in our manufactory (Vera Donna GmbH, Rastenweg 2, 53489 Sinzig, Germany). Please contact our customer service before pick-up, to make sure your ordered goods are ready for pick up. In that case we don´t charge any handling or shipping costs.
All stated prices in our product descriptions are including VAT and exclusive delivery charges.
Please find information about our Terms of payment here.
Note: Please consider, that custom made items can only be paid by credit card, PayPal or advance payment.
Shipping service provider / delivery
Delivery will be executed by DHL, as long as not agreed differently. Please make sure, that someone can take and accept delivery during working hours.
Please note that it is not possible to deliver to a PO box in Switzerland!
Any further questions?
Please don´t hesitate to give us a call!
Our customer service is available by phone from Monday to Friday from 08:30 am – 4:30 pm (except legal holidays) at phone number: 02642 / 9927638 within Germany for 0,14 EUR (incl. VAT)/min. by landline. By mobilephone: 0,42 EUR (incl. VAT)/min.
For calls from any other country please dial:
0049 – 2642 – 9927638
Basis of every order are our GTC.