Terms and Conditions

General Terms and Conditions (GTC) of Guestbook Store by Vera Donna GmbH

  • § 1 Application and offer
  • § 2 Condition of the contract
  • § 3 Retention
  • § 4 Order process
  • § 5 Pricing and delivery costs
  • § 6 Shippment costs in case of withdrawal by consumer
  • § 7 Right of withdrawal
  • § 8 Terms of delivery
  • § 9 Transport damages
  • § 10 Terms of payment
  • § 11 Data protection
  • § 12 Copyright and usage rights
  • § 13 Choice of law and jurisdiction
  • § 14 Information about online dispute resolution
  • § 15 Salvatory clause
  • „Sample-withdrawal“

§1 Application and offer

The following general terms and conditions (GTC) apply to all our offers and deliveries between Vera Donna GmbH and a consumer. The valid version of the GTC is the one valid at the time of the order.

A consumer (BGB § 13) within the meaning of these terms and conditions, is any natural person who concludes a legal transaction for a purpose which can not be attributed to either his commercial or self-employed work activity.

For all terms and conditions applies the law of the Federal Republic of Germany under exclusion of the UN purchase right.

§ 2 Condition of the contract

Terms and conditions of the contract apply for all orders via our internet shop at http://guestbook-vera-donna-store.com/. The presentation of the goods in the internet shop of Vera Donna GmbH does not represent a binding offer by us or the conclusion of a purchase contract. The customer is only thereby asked to send his enquiry by placing an order. By pressing the button “Buy now”, you make a binding request for the goods contained in the shopping basket. The subsequent confirmation of the receipt of the order is not yet the acceptance of the contract by Vera Donna GmbH. It merely serves to inform the customer that the order has been received by the supplier. The acceptance of the contract is made by delivery of the goods or with receipt of our order confirmation. The contract is concluded exclusively in German or English.

§ 3 Retention

The delivered goods remain in our property until the complete payment of all claims is executed.

§ 4 Order process

1) After choosing the article and if applicable an option (for example with or without embossing), the selected article will be placed into the shopping basket without obligation by pressing the button “Add to basket”.

2) You can display the articles you added to the shopping basket by pressing the button “Display basket“ or the shopping-cart symbol. While displaying the shopping basket you can remove articles from the shopping basket (press delete-button in the shape of a trashbin) or change the quantity of the choosen articles. You can also select your choosen delivery method and payment method by clicking on the select-button. There is also a field for comments, where you can type in a message for us (field “Order and delivery comments”) and you can save the data of your shopping basket in a shopping list, to continue your shopping later (click on the button “Save the current shopping basket in the shopping list”).

3) If you want to buy the selected articles in your shopping basket, click the button “Check out”. This will lead you to your customer data. You can select one of the three options “Sign in for registered customers”, “Order without registering” or “Order and register as customer”. Fill the form with your data for invoice and delivery address. Follow the default order and fill in all required fields (for example First name, Surname, Address, Postcode, Email address, etc..). In case your delivery address and invoice address are not the same, please click on “Enter a seperate delivery address” to open another form. Fill in the data for you delivery address.

4) When filling in your customer data, you can also register for our newsletter.

5) Clicking “Next” will lead you to the actual order process.

6) An order pre-view including delivery charges and if applicable payment charges summarizes your order. Please check your entries and read all information about your “right to cancel”, the “privacy policy declaration” and our “general terms and conditions”. You can always go back to correct your data (click on the order steps listed above which are “1.Basket”, “2.Address”, “3.Order”).

7) By clicking on “I have read and accepted the General Terms and Conditions” and clicking the button “Buy now” you will send us a binding order enquiry for the items in your shopping basket.

8) Finally you receive an order confirmation including all costs and information about the items you bought, your customer details, invoice and delivery address. This confirmation is generated automatically and only serves to confirm that your order details are successfully received from our shopsystem. This is not yet our acceptance of the order.

9) We will check your order enquiry as soon as possible, but latest within three workingdays, and let you have an acceptance of the order with our invoice. This is our offer to confirm your enquiry.

Note: The customer can also use the “return”-button of his internetbrowser to go back to his order details before placing the binding order by clicking “buy now”. He can control and correct his order or cancel his order by closing the internetsite. If he created a customer account, he can check his order details anytime.

§ 5 Pricing and delivery costs

The prices stated on the product pages contain at the time of the order valid value-added taxes, other price components, and are excluded shipping costs.

The shipping costs are valid for a standard pack up to 10 Kg and are available under the footermenu “Information” in menu items “Delivery Terms” and “Shipping“where you will receive further detailed information about the shipping costs.

For payment, the consumer can choose to pay per creditcard ( Visa-Mastercard ), PayPal, direct debit, advance payment, or cash at pick-up from warehouse. By choosing advance payment, the consumer is obligated to pay the stated price immediately after receiving the order confirmation.

§ 6 Shippment costs in case of withdrawal by consumer

The costs of return shipping have to be paid by the consumer himself.

§ 7 Right of withdrawal

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Withdrawal / Cancellation

-right of withdrawal-

You have the right to withdraw this contract within 14 days without giving reasons. The period of revocation is 14 days from the date on which you or a third party you designate, who is not the carrier, has or has taken possession of the goods.

To exercise your right of withdrawal, you have to inform us

Vera Donna GmbH, Rastenweg 2, 53489 Sinzig, Germany / Fax: +49 2642 9927639 / E-Mail: info@vera-donna.de

clearly and in written about your decision to withdraw this contract.

You can use our sample withdrawal form (can be found in annex) or send us another clear statement about your decision to withdraw.

We will confirm receiving your withdrawal by return.

In order to maintain the revocation period it is sufficient that you send the notification of the exercise of the right of withdrawal before the end of the revocation period.

Result of withdrawal-

If you exercise your right of withdrawal, we will pay back all the payments we have received from you, excluding the cost of delivery (except also for the additional costs resulting from the fact that you have chosen a different type of delivery than the most favorable standard delivery offered by us) within a period of 14 days from the date on which the notice of withdrawal of this contract has been received by us.

For repayment, we will use the same means of payment that you have used in the original transaction, unless you have agreed otherwise; in no case will you be charged fees for this repayment.

We may refuse the refund until we have received the goods or until you have prooven that you have returned the goods, whichever is earlier.

You must return the goods to us immediately, or in any case at the latest within 14 days from the date on which you informed us of the revocation of this contract. The deadline is respected if you send the goods within 14 days.

You shall only be liable for any loss in value of the goods, if this loss in value is attributable to a handling which is not necessary for the purpose of checking the quality, characteristics and functioning of the goods.

The direct costs of returning the goods need to be paid by you.

Special notification

Unless the parties have agreed otherwise, the right of revocation does not apply to the following contracts:

  • Contracts for the supply of goods which are not prefabricated and whose manufacturing is subject to an individual selection or instruction by the consumer or which are clearly tailored to the personal needs of the consumer. Accordingly, this applies to all goods which are manufactured according to customer specifications or are clearly tailored to their personal requirements. This applies, for example, for all products which have been marked with brand or name embossing or products with specially made dimensions.

-End of right of withdrawal-

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§ 8 Terms of delivery

Unless agreed otherwise, DHL will execute delivery of the goods to the delivery address you specify.

Your order will be processed as soon as possible. Our delivery time is about 1 – 7 working days, from Monday to Saturday. Delivery to Great Britain, Austria and other EU countries is possible from Monday to Friday.

As our products are manufactured in pure handwork, we will process all orders in order of incoming.

For urgent delivery dates, please indicate the wished date in the remark field at the end of your order!

Exceptions:

  • In case of custom-made products, the delivery time can last longer than 7 working days.
  • Please contact us by phone in case of urgent delivery dates.
  • Deliveries to non-EU countries, such as Great Britain or Switzerland, can take longer delivery times depending on the regional delivery service
  • In case of payment in advance, your shipment can only leave our manufactory after receipt of payment.

Should unforeseen delivery delays or non-availability of certain articles occur, the consumer will be informed promptly – but at the latest on the last day of the delivery period – by Vera Donna GmbH. Any received payment shall be reimbursed without delay. We reserve the right to make a partial delivery if it is reasonably expected by the consumer.

By prior arrangement, a pick-up of goods in our manufactory is possible (address of the GmbH). Shipping costs will not be charged.

§ 9 Transport damages

If a delivery of goods with apparent transport damage is delivered, please report such defects immediately to the respective delivery service and contact us as soon as possible. This helps us to assert our own claims against the shipping company.

§ 10 Terms of payment

Payment shall be made at consumers choice per:

  • Creditcard (data transfer with SSL-encryption). Automatical debit of your credit card while placing your online order, or
  • PayPal. (Your bank -or creditcard information will be processed by PayPal only), or
  • Direct debit (data transfer with SSL-encryption). Automatic debiting form your bank account at the moment your order will be shipped, or
  • Advance payment by bank transfer to the account of Vera Donna GmbH. As soon as the advance payment is credited to our account, your order will be sent out immediately

Please note that we can only arrange payment by credit card, PayPal or advance payment for any custom-made product. In case of transfers from non-EU countries or from Switzerland, the customer’s and the contractor’s bank fees shall be entirely borne by the customer. EU standard transfers are free of charge.

Additional information about our Terms of Payment can be found under the footer menu “Information” under link „Easy Payment“.

§ 11 Data protection

This website uses etracker technology (www.etracker.de) by which anonymous data is collected and saved for marketing and optimisation purposes. All visitor data is saved using an anonymous user ID to aggregate a usage profile. Cookies may be used to collect and save this data, but the data is not personally identifiable. The data will not be used to identify a visitor personally and is not aggregated with any personal data. The collection and storage of data may be refused at any time, with effect for the future.

In the case of processing and reverse processing, as well as on conclusion of a sales contract, data will be collected, stored and processed by us within the framework of the legal regulations. This is in accordance with the German law of Federal Data Protection. When you visit our website, your order data will be stored, which you can then also read under the customer login area. However, conclusions regarding personal data are not possible and not intended. The personal data (first name and surname, invoice and delivery address, telephone number and e-mail address) which you communicate to us, for example, in case of an online order or by e-mail, are only processed for correspondence with you and for the purpose of use for which you have provided us with the data. We only pass on your data to the shipping company commissioned with the delivery, as far as this is necessary for the delivery of the goods. For the processing of payments, we will pass on your payment data to the credit institution which is responsible for the payment.

When you register for our newsletter, your e-mail address as well as your first and last name will be forwarded to CleverReach, the company responsible for sending our newsletter.

Please note, that when using links to external pages, especially social media sites such as Facebook, Instagram, Google+, these pages are no longer subject to the privacy policy of www.gaestebuecher-shop.de of Vera Donna GmbH. Please refer to the relevant privacy policy of the respective pages.

We assure that we furtheron will not pass on your personal data to third parties, unless we are legally obliged to do so or you have given your prior written consent. If we use third-party services for the execution and processing of your data, it will be under the provisions of the Federal Data Protection Act.

If you no longer agree to the storage of your personal data, or if any information has become incorrect, we will promptly delete, correct or block your data within the scope of the statutory provisions. Upon request, you will receive free of charge information about all personal data that we have stored about you. For questions concerning the collection, processing or use of your personal data and for information, correction, blocking or deletion of data, please contact our company address of Vera Donna GmbH or email to info@vera-donna.de.

Responsible for your data protection is Stefania Polch.

§ 12 Copy right and usage rights

The products offered by us, photos and texts created by us are copyrighted. All our products are, according to our marketing policy, imprinted, stamped or otherwise marked with our manufacturer’s logo “Vera Donna”. This also applies to custom-made products. Our photos and texts created by us are also copyrighted and may not be used. An infringement (even only in parts) is prosecuted according to § 97 UrhG under criminal and civil law. You agree to acknowledge and comply with the copyrights when using our website.

§ 13 Choice of law and jurisdiction

The contractual relationship between the supplier and the customer shall be governed by the law of the Federal Republic of Germany. Exceptions to this choice of law are otherwise declaring consumer protection regulations of the country in which the customer is resident. The application of the UN purchase law is not valid for this contract.

In case that the contracting parties are merchants, legal entities of public law or public organisations, 53489 Sinzig shall be the place of performance and the court of jurisdiction for all claims. This place of performance and jurisdiction shall also be agreed in 53489 Sinzig if the customer has no general jurisdiction in Germany.

§ 14 Information about online dispute resolution

European Commission provides a platform to help traders and consumers to resolve their disputs out-of-court (ODR platform), which can be found under www.ec.europa.eu/consumers/odr . Please note that we are not obligated to participate an out-of-court mediation nor do we join voluntary.

§ 15 Salvatory clause

Should any part of these General Terms and Conditions be or become invalid in whole or in part, or if one of the agreements contains gaps, the validity of the remaining provisions shall remain unaffected.

Last change GTC May 2017

Vera Donna GmbH
Bookbinding paper & leather processing
Rastenweg 2
D-53489 Sinzig

email adress: info@vera-donna.com
District Court:
Koblenz: HRB 23066

USt-IdNr: DE 282 141 621

Managing Director: Stefania Polch

Authorised Officer: Andreas Polch

You can reach us by phone from Monday to Friday from 08:30 am – 4:30 pm (except for legal holidays) at the following phone number: +49 (0) 2642 / 9927638 within Germany 0,14 EUR (incl. VAT)/Min. from the German landline. Mobile phone price: 0,42 EUR (incl. VAT)/Min..

Fax.: +49 (0) 2642 / 9927639

All rights reserved!

Sample – withdrawal form

If you want to withdraw the contract, you can use this form as a template. Please fill out the withdrawal form and send it back to us. Please also remember to return the ordered goods, if they have already been delivered.

To

Vera Donna GmbH
Bookbinding paper & leather processing
Rastenweg 2
D-53489 Sinzig

Fax: +49 2642 9927639

E-Mail: info@vera-donna.com

Hereby I/we withdraw the contract agreed with me/us about the purchase of following goods / following service:

……………………………………………………………………………………………………………………….

……………………………………………………………………………………………………………………….

……………………………………………………………………………………………………………………….

(Description of goods, order no. and price)

Date of order:

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Date

Date of delivery:

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Date

Name and Address of consumer

……………………………………………………………………………………………………………………..

……………………………………………………………………………………………………………………..

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Date

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Signature consumer

(only for written withdrawal)